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Senior Operations Manager


UK / West Midlands

Estates & Facilities Management / Living Assets



Hannah Searle
07966 827413

  MRG’s Living Assets team work alongside residential developers, investors and management agents across Purpose Built Student Accommodation (PBSA) Higher Education and Build to Rent (BTR). They work either in long term partnership or are fully retained by every client they w


Job Description

REF: 16050
Posted: 20 May 2021
Closes: 09 June 2021

Student Roost are a provider of 20,000 student beds, across 20 university towns, spread across the UK. Our residents are at the heart of our business, and we want to be in tune with their needs and demands, to enable them to thrive, whilst at university.

We're big on our people too; providing welcoming work environments, interesting roles and a raft of opportunities. We're putting major efforts into building a brand and an organisation that people want to work for and we're excited about continuing our already great work in the coming months.

The Oaks is our brand new private student accommodation in Coventry, less than a 10-minute walk from the University of Warwick. As the only purpose-built student accommodation next to Warwick’s 750-acre main campus on the outskirts of Coventry, it is set to be a popular choice with students. The Oaks combines the best of campus living in studio and ensuite rooms and easy transport links away from nearby towns Coventry, Warwick, and Leamington Spa.

Our Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation. You will be involved from the mobilisation of the building to welcoming our first resident.

You will lead the day to day running of properties, driving the performance of the team, through actionable KPIs and defining and monitoring the customer services, to ensure that our student experience is first class. You will take responsibility for ensuring we fill our properties all year round, with customers who want to stay year after year, creating a vibrant community.

Person Specification
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality, retail or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.

To Apply
For a confidential discussion and/or full job details please contact our advisor Hannah Searle ( of The Management Recruitment Group

Application is via CV and covering letter.

Student Roost - Operations Manager - The Oaks