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Operations Manager

Competitive Salary

UK / West Midlands

Estates & Facilities Management

Permanent

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MANAGING THIS POSITION

Charlotte Turedi
020 8892 0115

Graduating in 2012, Charlotte worked in retail management for 3 years and spent a further 2 years working in sales before moving to London to pursue a career in property recruitment. Starting her career with an international company in 2015, she has worked with a number of public and pr

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Job Description

REF: 14418
Posted: 22 February 2019
Closes: 31 December 2019

Are you looking for a career in student accommodation?

Student Roost is an owner and operator of purpose-built student accommodation across the UK. We’re not quite the new kids on the block, having already created a portfolio of over 19,000 beds and ambition to increase that in the near future; but we’re at the very beginning of building our brand, our culture and our DNA. That makes it a really exciting time to join us.

Already, we’re made up of really good people and are a business who will endeavour, always, to do the right thing, in the right way – truly putting students’ experience, welfare and safety at the top of our agenda.

Overview

Our Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; they put the customer centre-stage and ensure the rest of the business does so too. They strive for customer retention and recommendation.

The Operations Manager will lead the day to day running of our properties, driving the performance of the team, through actionable KPIs and defining and monitoring customer services, to ensure that our student experience is first class. You will take responsibility for ensuring we fill our properties all year round, with customers who want to stay year after year, creating a vibrant community.

About you

You will have a track record in facilities hospitality or leisure management. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.

Locations

We currently operate in 19 cities across the UK with a continues expansion plan, we are always looking for exceptional operation managers; if we don’t have a vacancy in your town we are happy for you to register your interest.

For further information

For a confidential discussion please contact Charlotte MacGregor (charlotte.macgregor@mrgpeople.co.uk) and/or Hayley Mintern (hayley.mintern@mrgpeople.co.uk)