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Operations Manager - Birmingham

Competitive

UK / West Midlands

Estates & Facilities Management / Living Assets

Permanent

TALK TO THE EXPERT
MANAGING THIS POSITION

Hannah Searle
07966 827413

  MRG’s Living Assets team work alongside residential developers, investors and management agents across Purpose Built Student Accommodation (PBSA) Higher Education and Build to Rent (BTR). They work either in long term partnership or are fully retained by every client they w

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Job Description

REF: 16164
Posted: 05 July 2021
Closes: 23 July 2021

Operations Manager - Student Roost Birmingham

Student Roost are a provider of 20,000 student beds, across 20 university towns, spread across the UK. Our residents are at the heart of our business, and we want to be in tune with their needs and demands, to enable them to thrive, whilst at university.

We're big on our people too; providing welcoming work environments, interesting roles and a raft of opportunities. We're putting major efforts into building a brand and an organisation that people want to work for and we're excited about continuing our already great work in the coming months.

The Old Fire Station in Birmingham is Grade II Listed landmark, with lots of original features to admire (that have appeared on the BBC!). It has 483 beds and is located close to Aston University Campus & Birmingham City University, it’s a fantastic choice for students in Birmingham looking for studio and ensuite accommodation. Voted 5* on Student Crowd as Best for Social Experience and Best Value for Money.

Overview
Our Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation.

The Operations Manager will lead the day to day running of properties, driving the performance of the team, through actionable KPIs and defining and monitoring the customer services, to ensure that our student experience is first class. You will take responsibility for ensuring we fill our properties all year round, with customers who want to stay year after year, creating a vibrant community.

Person Specification
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality, retail or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.

To Apply
For a confidential discussion and/or the full job description, please contact our advisors Hannah Searle of The Management Recruitment Group.

Applications should consist of a CV and covering letter.

Closing date for applications is Friday 16th July 2021.

Operations Manager - Student Roost Birmingham

Student Roost are a provider of 20,000 student beds, across 20 university towns, spread across the UK. Our residents are at the heart of our business, and we want to be in tune with their needs and demands, to enable them to thrive, whilst at university.

We're big on our people too; providing welcoming work environments, interesting roles and a raft of opportunities. We're putting major efforts into building a brand and an organisation that people want to work for and we're excited about continuing our already great work in the coming months.

The Old Fire Station in Birmingham is Grade II Listed landmark, with lots of original features to admire (that have appeared on the BBC!). It has 483 beds and is located close to Aston University Campus & Birmingham City University, it’s a fantastic choice for students in Birmingham looking for studio and ensuite accommodation. Voted 5* on Student Crowd as Best for Social Experience and Best Value for Money.

Overview
Our Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation.

The Operations Manager will lead the day to day running of properties, driving the performance of the team, through actionable KPIs and defining and monitoring the customer services, to ensure that our student experience is first class. You will take responsibility for ensuring we fill our properties all year round, with customers who want to stay year after year, creating a vibrant community.

Person Specification
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality, retail or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.

To Apply
For a confidential discussion and/or the full job description, please contact our advisors Hannah Searle of The Management Recruitment Group.

Applications should consist of a CV and covering letter.

Closing date for applications is Friday 16th July 2021.

Operations Manager