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Support Services Manager


UK / Greater London

Estates & Facilities Management



Rob Cullum
020 8892 0115

Rob joined our estates and facilities management team in 2018 to head up our further education specialism where he will be managing the full range of interim, permanent and search appointments. Rob brings over 15 years’ recruitment experience in managing and delivering collaborati


Job Description

REF: 14053
Posted: 10 October 2018
Closes: 04 November 2018

Join a world-renowned organisation focused on improving health for everyone by helping great ideas to thrive.

We’re a global charitable foundation, both politically and financially independent. We support scientists and researchers, take on big problems, fuel imaginations, and spark debate.

Our funding supports over 14,000 people in more than 70 countries. In the next five years, we aim to spend up to £5 billion helping thousands of curious, passionate people all over the world explore ideas in science, population health, medical innovation, the humanities and social sciences and public engagement.

We are looking to appoint a Support Services Manager to drive business performance across all aspects of the Facilities and Workplace department. Working within our Euston Road Headquarters, the ten-storey, glass-roofed Gibbs Building and neighbouring building which houses The Wellcome Collection our public facing Cultural Hub, you will create and maintain strong stakeholder and customer relationships. You will also be responsible for effectively managing and controlling the Support Services function, including the Helpdesk and the flow of information for all KPIs and SLAs within the department, along with the administration of our service partner contracts, projects budgets, and department budgets (£21m in total). You will also lead on the future development of the Support Services team to ensure a culture of exceptional service delivery is created and maintained.

The successful candidate will have exceptional leadership qualities and experience, with outstanding communication and report writing skills. Experience of managing a helpdesk in a supervisory leadership capacity is highly advantageous, as well as a strong working knowledge of CAFM systems. You will manage with professional credibility, with the ability to create strategic partnerships to implement an organisations vision at an operational level.

To apply please contact our advisor Rob Cullum at the Management Recruitment Group on 020 8892 0115 or email

Closing date for applications is Sunday 4th November 2018.

We aim to be an equal opportunities employer and welcome applications from all sections of the community.

Support Services Manager