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Head of Venue Operations


UK / Greater London

Estates & Facilities Management



James Gregory
020 3962 9900

James has joined MRG as Senior Practice Manager with a successful 8-year track record in Consumer and Property recruitment. He is a graduate of the University of Liverpool having graduated in Business and Communications Studies in 2012. James specialises in permanent and inter


Job Description

REF: 15806
Posted: 25 January 2021
Closes: 21 February 2021

Head of Venue Operations (Events and Retail)

C. £49,997

Queen Mary, University of London (QMUL) is one of the UK's leading research-focused higher education institutions. With around 27,000 students, 4,600 staff and an annual turnover of £474m, we are one of the biggest University of London colleges. We teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering. Based in a creative and culturally diverse area of East London, we are the only London University able to offer a completely integrated residential campus.

Our venues and event space are mixed between listed and contemporary offering flexibility and versatility. Our retail space is nestled on campus with untapped potential to enhance the student and staff experience on campus.

The Head of Venue Operations is responsible for the strategic leadership of commercial activity and associated income generation across our venues and retail outlets, leading the delivery of high-quality, financially viable and customer focused services. This role will lead on the concept and creation of modern retail and events operations, maximising our unique position in the east end and our world leading brand. You will ensure our offering provides students, staff and visitors a high-quality customer-focused experience and that the function delivers a positive financial contribution to the University.

We are seeking an individual with demonstrable experience of leading customer-focused commercial services across a dynamic and diverse portfolio. You will have extensive experience of leading and managing teams, with a proven track record of implementing transformation to deliver performance improvement. A high level of commercial acumen is vital, with budget management including setting and achieving financial targets being a key aspect of the role.

This role provides the opportunity for an ambitious commercial leader to develop an industry-leading, customer-focused portfolio. You will be an ambitious and aspirational manager with a proven track record in venue, events or retail management.

For a confidential discussion and/or the full job description please contact our retained advisors Hayley Mintern ( or James Gregory ( of The Management Recruitment Group. Applications should consist of a CV and covering letter.

QMUL - Head of QM Operations & Venues