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Facilities Manager (Soft Services)

£47,325 - £49,997

UK / Greater London

Estates & Facilities Management



Michael Hewlett
020 3962 9900

Our higher education and public sector practice specialises in appointing to senior management posts across public services. We primarily represent higher education & research institutions but also partner with public venues, NHS, local/central government & charitable bodies. We


Job Description

REF: 16205
Posted: 27 July 2021
Closes: 22 August 2021

Queen Mary University of London (QMUL) is seeking to recruit a Facilities Manager to lead the delivery of customer-focused facilities services across the University’s diverse campus portfolio of academic, research, enterprise and recreational buildings, and a student accommodation portfolio of over 2,800 bedspaces.

The QMUL Estates and Facilities Directorate is core to the University’s strategic ambition to provide a world-class managed estate with excellent facilities for students and staff. A key part of the Estates and Facilities Directorate’s role is to provide outstanding facilities management services, and we are seeking to appoint a Facilities Manager to lead on the provision of our FM services across our estate portfolio.

Through a large-scale, dedicated in-house team, the Facilities Manager will lead the delivery of a high standard, customer-focused facilities management service that enhances the on-campus experience for QMUL’s students, staff and visitors. The Facilities Manager will continually monitor the performance of FM service provision and drive a culture of continuous improvement and performance management throughout the in-house team and external delivery partners. The main focus of the role will be on the provision of residential and non-residential cleaning, but the Facilities Manager also has a remit for waste management, portering, postal services, and grounds management.

The successful candidate will have a proven track record of leading large-scale in-house facilities management team to deliver high-quality FM services with particular experience and specialism in leading the provision of cleaning services. You will have a customer-focused approach and will place an emphasis on continuous improvement through the setting and monitoring of SLA’s and KPI’s. Experience of working across a high-footfall, diverse, multi-site estate portfolio would be advantageous.

The role offers a fantastic career development opportunity to take responsibility for leadership of FM services across a diverse estate portfolio in an inspiring university environment. The Candidate Brochure can be viewed at

For a confidential discussion please contact our retained advisors Michael Hewlett ( of The Management Recruitment Group on 0203 962 9900. Applications should consist of a CV and covering letter and should be sent to

Closing date for applications is 22nd August 2021. Final stage interviews are scheduled for early September 2021.

Valuing Diversity & Committed to Equality