Director of Operations


UK / Greater London

Estates & Facilities Management



Michael Hewlett
020 8892 0115

Michael joined MRG in January 2008 to launch our higher education division specialising in non-academic appointments across estates and facilities management, student accommodation and professional services. He personally appoints to Director of Estates and leadership roles which have increasingl


Job Description

REF: 15172
Posted: 03 January 2020
Closes: 27 January 2020

Guy's & St Thomas' is one of the largest hospital trusts in the country, with around 17,000 staff, an annual turnover of more than £1.6 billion, and over 2.6 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.

Essentia is part of Guy’s and St Thomas’ NHS Foundation Trust (GSTT). Responsible for non- clinical healthcare services, Essentia designs, builds and maintains healthcare infrastructure vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning to housekeeping, transport and security. Essentia employs around 1,700 people, who provide essential facilities management support to clinical teams. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience.

This role of Director of Operations is key to achieving Essentia's strategic ambitions and an influential part of the Essentia senior leadership team and Trust Operations Board, with a specific remit for leading essential, high-quality operational services across the Essentia portfolio.

Reporting to the Director of Essentia, the Director of Operations takes senior strategic leadership responsibility for all operational services in Essentia, including the teams responsible for the delivery of services to the Trust and other external partners and clients. The in-house operational service provided by high performing and customer focused services teams within Essentia includes engineering and building maintenance, infrastructure planning, catering, housekeeping, patient transport, security, clinical sterilisation, waste management and other non-clinical services essential to the safe operation of acute and community healthcare services. Whilst leading these services the Director of Operations also deputises for the Director of Essentia across his full range of responsibilities.

We are seeking an individual with a proven track record of leading best in class operational estates and facilities management services across large scale, complex, high-footfall estates portfolios. You with be an enthusiastic, inspiring and inclusive leader, with demonstrable experience of leading and motivating large scale teams from senior managers through to operational service delivery professionals. An aptitude and track record for driving continuous performance improvement of operational service delivery is also key.

The role offers the opportunity to lead best in class operational estates and facilities services provision across one of the UK’s largest healthcare portfolios and in turn make a fantastic difference to so many.

For a confidential briefing discussion please contact our advisors Michael Hewlett ( or Ben Duffill ( of The Management Recruitment Group on 0203 962 9900.

The closing date for applications is 26th Janaury 2020. Interviews will take place at Essentia during the week commencing 17th February 2020.

GSTT has an active commitment to equality and diversity, welcoming people of all backgrounds, nationalities and religions. We are recognised as a healthcare leader by Stonewall and the Trust is a disability confident employer.

Essentia Director of Operations