Senior Operations Director


UK / Greater London

Estates & Facilities Management / Construction, House Building & Development



Ben Duffill
020 3962 9900

Specialising solely in recruitment management consultancy at middle to senior and executive management level, Ben has successfully planned and executed recruitment campaigns across the higher education, scientific research, local and central government, NHS, public landmark attractions,


Job Description

REF: 15988
Posted: 23 April 2021
Closes: 31 May 2021

Senior Operations Director

Competitive plus excellent benefits and bonus potential

London/South East

University Partnerships Programme (UPP) is the leading infrastructure and services partner to UK Universities – and this is an exciting time to join a business with an overarching mission to be the strategic partner of choice to Universities by delivering next-generation campuses.

UPP is seeking to make the crucial appointment to the key strategic role of Senior Operations Director within our Residential Services (RS) business unit. Reporting to the Managing Director – Residential Services, the Senior Operations Director will take full responsibility for the operational management of the London and South East region as well deputising for the Managing Director across UPP’s broader national portfolio of 36,000 bedspaces.

This role will lead the overall management of RS delivered services to the University student residences and academic estate across the region. They will lead the regional site teams to deliver the highest standards of service to enhance the student experience, in support of the UPP corporate strategy. Other key accountabilities will be to lead on the identification and implementation of initiatives to continually drive performance improvement, operational efficiency and effectiveness across the RS business unit and the delivery of financial performance objectives for the region and wider national portfolio.

We are seeking an individual with a proven experience at a senior and influential level with responsibility for leading customer-focused operational facilities services across a large-scale, multi-site property portfolio. You will have a demonstrable evidence of experience and track record in driving continuous improvement to deliver customer satisfaction, business growth and financial benefits across a large-scale, operational function. Experience of working across the full asset development, construction, operations life-cycle and on design, build, finance, operate models would be advantageous.

The role calls for an individual who has exceptional leadership and communication skills, and that has a track record of leading and inspiring customer-focused in-house teams ranging from mid-senior level managers through to operational service delivery staff.

This is an exciting time to join a commercially focused, high performing, customer and results oriented organisation that operates with energy, pace and passion – and a chance to lead industry-leading service provision across a large-scale student accommodation portfolio whilst gaining the opportunity to deputise at Managing Director and Board level.

UPP is an inclusive and flexible employer that offers excellent employee benefits in addition to competitive base salaries and bonus potential. The candidate brochure can be viewed at

For a confidential briefing discussion please contact our retained advisors Michael Hewlett ( and Ben Duffill ( at The Management Recruitment Group (MRG) on 0203 962 9900. Applications should consist of a CV and covering letter and should be sent to and All direct and third-party applications will be managed by MRG.

Closing date for applications: 23rd May 2021

UPP - Senior Operations Director