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Director of Performance & Improvement


UK / Greater London

Estates & Facilities Management / Construction, House Building & Development



Nick Coppard
020 3962 9900

Nick joined The Management Recruitment Group in 2015, initially supporting the Residential Development team before moving to a crucial delivery role for the business, manging the delivery of retained recruitment campaigns for the Education and Public Estates Practice. He began his


Job Description

REF: 15427
Posted: 16 March 2020
Closes: 13 April 2020

Guy’s & St Thomas' is one of the largest hospital trusts in the country, with around 17,000 staff, an annual turnover of more than £1.6 billion, and over 2.6 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.

Essentia is part of Guy’s and St Thomas’ NHS Foundation Trust and is the in-house team responsible for non-clinical healthcare services. Essentia designs, builds and maintains healthcare infrastructure vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning to waste management, housekeeping, transport and security. Essentia employs around 1,700 people, who provide essential facilities management support to clinical teams. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience.

The role of Director of Performance & Improvement is key to achieving Essentia’s strategic ambitions and an influential part of the Essentia senior leadership team, with specific remit for ensuring effective performance with a focus on continuous improvement to drive quality and efficiency across all Essentia activities. Reporting to the Director of Essentia and working closely alongside the Director of Operations, the Director of Performance & Improvement leads the effective operational performance management of Essentia, will ensure that new performance measures are embedded into everyday working and provides assurance within Essentia to the GSTT Trust board and executive team, and to the boards/executive teams of external partner Trusts.

We are seeking an individual with a proven track record and passion for leading and managing change to improve performance against KPIs in a large, complex organisation. You will have demonstrable experience of formulating long term, organisation-wide strategic plans and a highly developed understanding in the management of operational systems together with experience of managing data and reporting within a complex environment.

The role offers the opportunity for an individual to drive a culture of high-quality service delivery and continuous improvement across one the UK’s largest healthcare portfolios, creating an environment that in turn will make a fantastic difference to so many. The Candidate Brief can be viewed and downloaded at

For a confidential briefing discussion please contact our advisors Ben Duffill ( or Nick Coppard ( of The Management Recruitment Group on 0203 962 9900.

The closing date for applications is 13th April 2020.

GSTT has an active commitment to equality and diversity, welcoming people of all backgrounds, nationalities and religions. We are recognised as a healthcare leader by Stonewall and the Trust is a disability confident employer.

Essentia Director of Performance and Improvement