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Assistant Director of Estates & Facilities (Commercial Services)


UK / Greater London

Estates & Facilities Management



Hayley Mintern
020 8892 0115

Hayley is a Business Director at Management Recruitment Group  and joined in 2015. She is responsible for our Education Commercial Services Division based in our Twickenham Office.  After spending six years at the Rugby Football Union within education development, delivering a


Job Description

REF: 14001
Posted: 19 September 2018
Closes: 13 October 2018

Queen Mary University of London (QMUL) is one of the UK's leading research-focused higher education institutions. With more than 25,000 students, 4,500 staff and an annual turnover of £430m, we teach and research across a wide range of subjects in humanities and social sciences, medicine and dentistry, and science and engineering. Based in a creative and culturally diverse area of east London, we are the only London University able to offer a completely integrated residential campus, with c. 2700 student bedrooms.

The Estates and Facilities Directorate is core to the University’s strategic ambition to provide a world-class managed estate with excellent facilities for staff and students. Commercial Services play a vital role in providing an attractive, desirable and convivial campus environment where students, staff and visitors feel welcome. The achievement of this aim will require creating exceptional partnerships with Queen Mary Students Union, academic and professional services staff as well as external experts and stakeholders.

The Assistant Director of Estates & Facilities (Commercial Services) is a strategic and outward looking leadership position which has full accountability for leadership, commercial viability and service delivery of the Commercial Services, which comprise Catering & Hospitality; Sales and Marketing; Residential Services and the Nursery.

We are seeking an enthusiastic, proactive, entrepreneurial and commercially minded individual with a proven track record of leading (at both a strategic and operational level) and enhancing a large-scale portfolio of commercial and hospitality services. You will be experienced in leading change resulting in improved commercial productivity married with enhanced service delivery.

It is essential that the appointed candidate possesses excellent communication and stakeholder management skills, a passion for delighting customers and the persona to lead and drive a highly motivated and customer focused ethos across a large-scale and diverse internal team.

For a confidential discussion and/or the full job description please contact our retained advisors Hayley Mintern ( and Michael Hewlett ( of The Management Recruitment Group on 0208 892 0115. Applications should consist of a CV and covering letter and should be sent to

Closing date for applications is 14th October 2018.

Interviews are scheduled for w/c 29th October 2018.