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Service Delivery Manager

£50,000 - £55,000

UK / East Anglia

Estates & Facilities Management



Matt Giles
07530 680 159

Matthew joined our estates and facilities management team in 2019 and is responsible for recruiting engineering & maintenance professionals  in both the private and public sectors.  Since graduating in 2011, Matthew has spent 8 years recruiting in the sector, he has d


Job Description

REF: 16741
Posted: 17 March 2022
Closes: 10 April 2022

The Wellcome Genome Campus is seeking to recruit a Service Delivery Manager to lead the continuous improvement of estates and facilities provision across its renowned scientific research campus.

The Wellcome Genome Campus is an estate of c. 135 acres owned by the Wellcome Trust near Hinxton, South Cambridgeshire. The site has been developed to provide biomedical research facilities for both charitable and commercial organisations conducting separate but complementary scientific research activities. The Campus comprises a diverse portfolio of 28 core buildings with a GIA of c. 75,000m2. The range of facilities include laboratories and associated research facilities, offices, recreational space including a restaurant, gym and nursery, a hotel and conference centre, residential accommodation and a data centre. The estate is set within a beautiful campus environment.

Reporting to the Head of Asset Management, the Service Delivery Manager will take responsibility for ensuring that exceptional levels of estates and facilities services are provided to all stakeholders on the campus. The Service Delivery Manager will drive a culture of continuous improvement across the Estates & Facilities team and delivery partners, whilst acting as the Estates & Facilities Account Manager to the major tenant on campus.

We are seeking an individual with demonstrable experience in an Estates and FM service management role, with a remit for performance management across FM service delivery. You will have excellent account management skills gained within an FM environment, with a highly customer-focused approach. Experience of working within a TFM contract management environment (either client-side or provider-side) would be advantageous, together with excellent reporting and analytical skills on FM performance (e.g. KPIs and SLAs).

The role offers the chance to lead estates and facilities service delivery across a world-renowned and expanding scientific biodata research campus with a diverse portfolio of buildings and facilities, in a progressive and inspiring work environment. To learn more, visit the candidate brochure at

To arrange a confidential briefing conversation please contact our advisor Matthew Giles (07530 680 159 / at MRG. Applications should consist of a CV and covering letter and can be sent to

The closing date for applications is 10th April 2022. Interviews will take place in late April 2022.