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Head of Estate Operations

£80,000 - £85,000

UK / Greater London

Estates & Facilities Management / Real Estate, Asset & Property Management



Emilia Fasano
07851 259 868

Emilia has a background of 7 years working within property recruitment and has lead teams working on both temporary and permanent assignments. Emilia’s placement track record spans across government, local authority, education, heritage, and NHS sectors. Emilia joins MRG as a Seni


Job Description

REF: 16703
Posted: 07 March 2022
Closes: 28 March 2022

MRG is working in conjunction with a leading Managing Agent, who is seeking an exceptional Head of Operations for their iconic location in Central London.

The Head of Estate Operations will serve as the principal public face of all operational aspects of the day to day running of this incredible Estate. This includes management responsibility of Estate Safety, Security, Cleaning/Environmental, Landscaping and Event Operations.

This is a position for an exceptional leader within Real Estate sector, who has credibility and gravitas within a mixed-use real estate environment, who has experience of engaging with a variety of senior stakeholders.

Key Responsibilities cover the following areas:

Operational: Ensuring the estate is managed in a proactive and customer focused manner which exceeds client and occupant expectations, ahead of other schemes in terms of the services and value that it offers.

Customer Engagement: Develop the estate team, to ensure the delivery of excellent customer focused service at all times – in line with the Estate’s vision.

M&E and Development: Liaise with all construction development leads and manage the interface between their activities and mitigate any negative impacts on the operational estate during their construction and fit out phases and ensure all stakeholders are advised on development progress and changes that affect estate operations.

Health and Safety: Working in collaboration with the Health and Safety Manager and Sustainability manager to ensure Environmental policies and procedures and ensure these are adhered to throughout all levels of the estate operational teams and that every incident and accident is fully recorded, reported (including to insurers) and investigated and any remedial measures diligently attended to.

Finance: Be responsible for all financial matters regarding the operational management of the estate, including the overseeing of all service charge budget development and Managing Agent financial obligations.

Leadership: Be a naturally engaging, articulate and positive leader who can drive outstanding performance through others, whether direct reports, the wider team or service partners.

To be considered for this role you must have a strong understanding of the operations of commercial and residential property management, holding an IOSH H&S qualification at the minimum. Previous experience managing a similar mixed-use estate is also essential.

This role offers a highly competitive salary and benefits package dependent on experience. Please get in touch with Emilia Fasano or Matthew Evans of the Management Recruitment Group.