Head of Customer Care - Residential Development

£75,000 - £80,000

UK / South East

Construction, House Building & Development

Permanent

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Dominic Monaghan
020 3962 9900

Dominic joined MRG in 2010 and has risen from Senior Consultant to Associate Director. He specialises in Residential Development across Kent, East Anglia, London and the Northern Home Counties and is based at the City office in Monument. He started his career in recruitment in 2005

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Job Description

REF: 15820
Posted: 01 February 2021
Closes: 31 March 2021

Our client is a Residential Development business based in the Northern Home Counties with particular focus of developments across Hertfordshire, Bedfordshire and North London. They produce on average 400 units per annum for both open market sale and Housing Association clients.

Due to significant growth they are in a position to appoint a Head of Customer Care, someone who has is maybe a Customer Care Manager looking to step up or a head of department looking for their next opportunity with a growing regional business.

With previous Customer Care Management experience, you will manage both supply chain and directly employed Customer Care Manager, 5 Maintenance Operatives and 2 office based Coordinators, to ensure daily and 12 month defects are dealt with timely and efficiently. You will provide technical support to coordinator allocating work, whilst managing departmental costs and procedures.

Key requirements:

  • Previous residential customer care experience
  • A proven technical knowledge of house building
  • Clear understanding of NHBC standards and requirements
  • Excellent oral and written communication skills
  • Good knowledge of construction Health and Safety
  • Budget and cost management experience
  • Good leadership skills

On offer is a basic salary of between £75,000 - £80,000 per annum, car allowance, pension, healthcare, and performance related bonus along with generous holiday entitlement.

Apply for this position below or alternatively for further information please contact Dominic Monaghan on 07866 118825 or email dominic.monaghan@mrgpeople.co.uk

If you are seeking a career move but this position is not right for you please browse the other vacancies on our website. We are specialists in Residential Recruitment and have a range of posts available. We also welcome speculative applications.