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Community Director - Ealing


UK / Greater London

Real Estate, Asset & Property Management



Matthew Evans
020 3962 9900

Matthew leads MRG’s Real Estate Advisory and Project and Cost Management business units, working with a range of organisations in order to provide tailored recruitment solutions and aligned services. Having joined MRG in 2013 he has successfully grown both the Real Estate Adv


Job Description

REF: 14673
Posted: 19 November 2019
Closes: 13 December 2019

Community Director- Ealing

Aviva Investors sets to redefine how commercial property is managed, by ensuring that the service to its customers and local communities is at the very heart of its day to day management and portfolio strategy. The clear aim is to be the “Landlord of Choice”, innovating and improving the experience of its occupiers and the visitors to the buildings it owns.

Undergoing a clear transformation from a management standpoint will be a cluster of three office assets in Ealing, which will set the tone of service excellence across its wider portfolio. Strategically selected as a location of growth and investment, Ealing is fast becoming a highly desirable location with outstanding transports links (Crossrail opens later this year), improving local amenities and a renewed sense of community. Further private and publicly funded development is expected in the coming years, as Ealing becomes a vital connection between Central London and the West.

As Community Director, you will be responsible for the overall performance and operational management of three significant office buildings, championing occupier relationships and tasked with creating a culture of community, where visitors enjoy a memorable and positive experience. With a natural affinity to customer service, the successful candidate must be able to demonstrate where they have managed multiple stakeholders in a complex environment. In addition, you will have the ability to manage large teams of specialists, while acting as an Ambassador for not only the Buildings but for the occupants, local community and owner. With ambition to exceed industry service norms and expectations, the Community Director will be responsible for engaging with occupiers, gaining feedback for improvement and implement a progressive service strategy which will be adopted by the dedicated on site team.

The appointed will likely have experience of working within the hospitality or leisure sector and be able to demonstrate how they have driven the customer experience through various initiatives and team performance. A basic understanding of operational real estate/workplace is desirable. If you have experience of managing the operations of a highly customer focussed organisation or destination, we would be interested in hearing from you.

For more information, please contact Matthew Evans of The Management Recruitment Group on 0203 962 9900.