Student Experience & ResLife Team Leader

MRG has been appointed to recruit a Student Experience and ResLife Team Leader. This is an excellent opportunity for a customer service focused person who would like grow in the PBSA sector.

With over 4300 students living within our residences, the Customer Service Team delivers excellent customer service ensuring an excellent and equitable experience for all.


The Student Living Experience services encompass all elements of the student residential journey and summer conference business, from arrival to departure, with specialist support such as first response to Health and Safety, Wellbeing, Pastoral Care, Welfare, Compliance and Complaints. It also works in partnership with numerous other stakeholders, internal and external, to ensure that there is a seamless approach to the service experience. 


We are looking for professional and proactive customer focussed team leaders for Student Experience team. As a member of the Student Living Management Team, your role will be to support our Student Experience Advisors under the leadership of the Student Experience & ResLife Manager. 


As a Team Leader, you are responsible for leading and managing a multi-disciplinary Student Experience team. You will support the team (email, phone and in person) and for the ResLife Ambassadors (pastoral care, peer advice and first point for welfare). 


You will provide reactive and pro-active support and take a solution-focussed approach towards helping and the supporting the Student Experience team.  You will have experience of team leadership and training and of working in a busy and varied environment, managing behaviours and safeguarding or supporting wellbeing as well as demonstrating initiative, decision making and composure under pressure.


The successful candidate ideally will have knowledge of work practices, processes and procedure relevant to supporting wellbeing and Residential life. You will have proven experience of working with students or young people in an advisory and support capacity.  You will also have proven experience of leading a team to deliver a high-quality service, including activities and events, as well as the ability to solve problems within complex organisational and regulatory environment.  Proven spoken and written communication skills are essential, as is the ability to build effective working relationships at all levels.


The role will help deliver a high-quality service within customer focussed environment, 24/7/365.

Working pattern: Saturday-Sunday (7 days support), 8am-8pm rota basis (hours & days can vary on the rota)


For a confidential discussion and/or the full job description please contact our retained advisors Anna Kacprzak ( or Hayley Mintern ( of The Management Recruitment Group. Applications should consist of a CV and covering letter.


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