MRG has been appointed to recruit a Student Experience and ResLife Team Manager. This is an excellent opportunity for a customer service focused person who would like grow in the PBSA sector.
Brunel University London is a campus university located on the outskirts of Uxbridge, London. Brunel University undergraduate and postgraduate programmes offer an inspirational education experience which instils academic knowledge, independent learning skills and the soft skills sought by employers. The programmes attract talented students from across the globe who aspire to learn and apply their knowledge to fulfil their lives and contribute to society.
With over 4300 students living within our residences, the Customer Service Team plays a crucial role in delivery of excellent customer service ensuring exceptional and equitable experience for all.
The Student Experience and ResLife Manager will focus on creating an exceptional student experience, through innovative initiatives and events that engage the student population.
The Student Living Experience services encompass all elements of the student residential journey and summer conference business, from arrival to departure, with specialist support such as first response to Health and Safety, Wellbeing, Pastoral Care, Welfare, Compliance and Complaints. It also works in partnership with numerous other stakeholders, internal and external, to ensure that there is a seamless approach to the service experience.
You will provide reactive and pro-active support and take a solution-focussed approach towards helping and the supporting the Student Experience team. You will have experience of team leadership and training and of working in a busy and varied environment, managing behaviours and safeguarding or supporting wellbeing as well as demonstrating initiative, decision making and composure under pressure.
The successful candidate will have demonstrable experience in leading a team in experience focused sector. You will have an excellent experience of customer satisfaction management. The ideal candidate will have previous experience within the student accommodation sector, either on a service provider level or within a university student union. You will have excellent communication and leadership skills, with the ability to operate successfully a diverse range of stakeholder groups. You will be able to present a high level of empathy and emotional awareness.
For a confidential discussion and/or the full job description please contact our retained advisors Anna Kacprzak (Anna.Kacprzak@mrgpeople.co.uk) or Hayley Mintern (email@example.com) of The Management Recruitment Group. Applications should consist of a CV and covering letter.