Our Estates & Facilities Management division started in 2008 and is recognised as the market leader in Higher Education Estates recruitment in the UK.
We specialise in executive, senior and middle management posts for estate owner-occupiers, across Education, Student Residences, Science, Health, Government, Public Venues, Cultural and Heritage sectors.
We manage campaigns spanning Estates Management, Capital Projects and Programme Delivery, Space and Workplace Management, Property and Asset Management, Facilities Management, Engineering/Maintenance and Commercial and Hospitality Services.
See our online candidate information pack for the role of Director of Estates & Campus Services at Oxford Brookes University below;
Student Accommodation What makes a good operator? Today I met with another Student Accommodation team and they asked me what I felt were the key skills for a good operator? It got me thinking, the student accommodation sector has changed dramatically over the last few years and is almost unrecognisable from what it was. With major investment into the sector and the development of new state-of-the-art buildings there is now a major contrast between operational standards; so what does good look like? For me, it doesn’t matter how good the building is and if it hosts state-of-the-art equipment, it is the people that make a building, they create that sense of community and excellence in student experience. I am big fan of customer service and I think it goes a long way in what makes a good operator. It is the little things that make a difference. Running student accommodation isn’t like a normal building, it can be extremely fast paced with a multitude of things happening at any time, so you need to be able to keep up and a sense of humour is a must. Personally, I don’t think you have to have previous experience in the sector and some of the strongest operators started their careers in something completely different. But one thing that they hold in common is strong emotional intelligence and the ability to identify with the students’ needs and that they are fundamentally a customer. With strong investment continuing over the next few years, I think that we will continue to see innovations and everyone striving to standout. Hayley Mintern, Director (Estates and Facilities Management).
Independent Schools Challenges for independent schools in 2018/2019 I see a lot of school Bursars and Business Managers and the general feeling at the moment is there are lots of challenges in the sector as senior leaders look to future proof schools as a business. To me there seems to be some common themes running through all my conversations. Competition: There has always been tough competition within public schools with high regard put on academic standing. However, with the recent investment in the state sector and a number of parents struggling to meet the fees, academy trusts are now attracting families away from the independent sector. Running costs: There is a growing tension from parents as fees continue to increase, throughout the UK fee increases have exceeded inflation rates as they want to see value for money in the education that they are receiving. There are also large costs associated with running large estates and historic buildings. Many schools do not have the financial reserves for backlogged maintenance, and further developments and are highly reliant of third party providers in order to patch up the buildings and fire fight problems. Estates management: Good estates management is part of the jigsaw of running a highly successful school. For most schools their properties and estates are the most valuable asset, yet so many people I speak with too neglect this area. Many schools have previously relied upon third party provision and haven’t the expertise in-house. This is something that is changing and we are seeing estates experts coming into the team which help schools manage their estates. Additional revenue opportunities:Many schools are looking at opportunities that can create a surplus or subsidise the running cost. Raising funds form letting facilities outside of term time and out of hours can be hugely beneficial to a school, but also very costly if done wrong. We are seeing a raise of Commercial and Events Managers in the sector that are looking at new innovative ways to create additional income. Talent attraction:There is a changing landscape for school’s senior leadership teams, Bursars have to be commercially aware and ensure that an institution is future proofed. Long term financial strategies need to be in place. Long gone are days of the Bursar being an expert in all matters, Todays Bursar is more of CEO role and needs to have a team of experts across estates, operations, commercial, Marketing and IT. Schools are struggling to attract these skills sets from the private sector. I think that we will continue to see these challenges over the next few years as school’s leadership teams lay the foundations in order to ensure a sustainable future. Hayley Mintern, Director (Estates and Facilities Management).
Join an industry leading team focused on providing a world class student experience.
University Partnerships Programme (UPP) is the leading provider of on-campus student accommodation infrastructure and support services in the UK. We have more than 35,000 rooms under management or in construction through long-term partnerships with 16 leading UK universities. With over 800 employees, we work to deliver the very best student experiences, together with great universities. Our range of services includes funding, design, build and operation of student accommodation.
Reporting to the Deputy General Manager – Soft Services; the Front of House Supervisor will lead the Reception and Concierge teams in delivering an exceptional customer service at UPP’s award winning accommodation, Garden Halls. The teams are the main point of contact for students and are responsible for a number of duties including hall access, managing post, monitoring allocations and helping out with events.
Always striving to deliver, you will develop the teams and SOPs, to create an environment of excellence that represents the company’s values and policies. The residents’ experience is key, and you will work with the other supervisors to ensure queries are dealt with efficiently or escalated to the relevant managers.
The successful candidate will have previous experience in leading a customer facing team, in a student accommodation, hotel or residential environment, and be passionate about delivering a first in class service. Strong communication, leadership and problem solving skills will be essential, as well as the ability to be empathetic towards residents. Experience with Kinetics and SALTO is desirable.
For a confidential discussion and/or full job details please contact our advisor Charlotte MacGregor (email@example.com) of The Management Recruitment Group on 020 8892 0115.
Closing date for applications is Sunday 26th August 2018