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Residential Operations Manager

£59,163 - £65,249

UK / Greater London

Estates & Facilities Management



Charlotte MacGregor
020 8892 0115

Graduating in 2012, Charlotte worked in retail management for 3 years and spent a further 2 years working in sales before moving to London to pursue a career in property recruitment. Starting her career with an international company in 2015, she has worked with a number of public and pr


Job Description

REF: 13063
Posted: 20 November 2017
Closes: 31 December 2017

University College London (UCL) is a globally recognised Institution and one of the UK’s most successful Universities with over 12,000 staff and 38,000 students. The activities of UCL have expanded as a result of a number of mergers and academic and funding opportunities. The UCL estate comprises of over 250 buildings valued in excess of £2bn including more than 4 million square feet of academic teaching space and c.4500 units of student accommodation. UCL is embarking on a 10 year Capital Programme which will see capital investment over the period amounting to around £1.2bn and including the development of a New University Quarter (UCL East) at the Queen Elizabeth Olympic Park. The scale, variety and complexity of the portfolio are unparalleled in the sector.


Reporting to the Director of Student Accommodation, the Residential Operations Manager will be responsible for providing inspirational leadership and motivation to the team, to ensure the effective provision of world class residences to the students. You will lead and direct all UCL owned beds in addition to those provided through collegiate accommodation and external partners. Alongside day to day operational delivery, you will also play a pivotal role in achieving their strategic aim of being a world leading provider of student accommodation.

Person Specification

The successful candidate will have demonstrable experience in leading operational teams in a consumer led environment (residential, hospitality, hotels, apartments etc.) and on a comparable scale. A proven track record of implementing change management and delivering performance improvement. A high level of commercial acumen is essential, including experience of budget management and setting and achieving financial targets.

To Apply

For a confidential discussion and/or full job details please contact Charlotte MacGregor ( or Hayley Mintern ( of The Management Recruitment Group on 020 8892 0115.

Application is via CV and covering letter.
The closing date for applications is Sunday 10th December.

The competitive benefits package includes 27 days annual leave + 6 closure days (over Easter and Christmas) + bank holidays. The USS pension scheme has employer contributions of 18%. Details of the benefits of working at UCL can be found at

University College London particularly welcome female applicants and those from an ethnic minority, as they are under-represented within UCL at these levels.